General

All products' pictures are for illustration purposes only.

All products have been checked and tested and are passing clean copy. Pads, rollers, and fusers have been replaced where needed.

Payment Methods

We accept all major credit cards including, Visa, MasterCard, American Express, and Discover. There is no surcharge for using your credit card when making purchases. For the customer's protection, all information on the order sheet, including credit card holders name, number, billing address, is subject to verification prior to processing any order. This is to prevent fraud, and the unlikely use of the credit card without the cardholder's permission. Orders can also be prepaid by check or money order payable in U.S. Dollars only. Please allow up to 7 business days after receipt for clearance of funds. A $25 fee will be charged on all returned checks.

Shipping

Most orders are processed within 48 hours from original receipt of order, and approval of credit card. We ship UPS Ground. Shipping is via ground and continental united states. Please call for shipping charges for Alaska, Hawaii & Puerta Rico, Canada and other international zones. Additional shipping alternates are available if requested; ex: 2nd Day Air, as well as Next Day Air and shipping charges will be indicated on your order form. All Deliveries are insured and guaranteed against loss, theft and damage. For your protection and credit card security, credit card orders shipping to an address other than the credit card billing address may be delayed.

Changing your account Information

To modify your account information, please call our customer service department at 866-536-0617. Your billing and shipping information can be changed on your order as long as it has not entered the packing stage.

Safe Shopping Guarantee

Our Site Guarantee protects you while you shop at Refurbexperts.com, so that you never have to worry about credit card safety.

We guarantee that every transaction you make at Refurbexperts.com will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping with us. We use secure server software (SSL), for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. .

Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures

Warranty Information

Please call one of our knowledgeable sales representatives to inquire about our Warranty Options. We are not responsible for typographical or pictorial errors. Price and availability of the products on our website are subject to change without notice. Should you experience any problem with the item purchase, contact us at (866)-536-0617.

Returns

Refurbexperts.com offers a 30 day return policy. Merchandise returned for refund within the 30 day return period is subject to a 20% restocking fee. If a toner has been installed in the unit, the restocking fee is subject to a minimum of 50% of the purchase price of the unit. Shipping and handling charges are non-refundable. The Customer is responsible for return shipping and handling charges on all returned items. All returns must obtain a prior RMA# (Returned Merchandise Authorization) from Refurbexperts.com. Any return we receive without an RMA number will be returned to you and no credit issued. RMA numbers are valid for 15 days from date of issuance. Any return must be returned as received with all parts complete.

Before requesting an RMA (Return Merchandise Authorization), make sure that you have read and understood clearly our Return Policy.

When shipping your package, we recommend that you insure the package you are returning. In the event the package is lost or damaged in transit, Refurbexperts.com shall not be responsible. We suggest that you use a traceable carrier that can provide you with proof of delivery. RMA number must appear clearly on the shipping label affixed on the outside of all return shipments. Please do not mark the box itself in any other way.

We reserve the right to refuse a return on any product that does not meet these requirements.

After we have received your return, inspected it, and approved it for a refund, we will credit the approved refund amount to the original credit card used for purchase.

Defective Merchandise

If your merchandise arrives malfunctioning or appears to be defective, please contact us immediately. In many instances, our representatives can diagnose and resolve product concerns over the phone. Our Customer Service team will make every effort to assist you in obtaining technical support and warranty service. At the discretion of Refurbexperts.com, in some instances, we may decide to repair or replace a defective product via our facility. Defective merchandise returned to our facility will be replaced with the same product. Refunds will be subject to a 20% restocking fee less the original shipping charges. The Customer is responsible for return shipping and handling charges on all returned items.

Damaged Merchandise

In the event that your merchandise arrives to you in physically damaged condition due to transit damage, Please REFUSE DELIVERY and call Customer Service at 1-866-536-0617 you must make claims for damage within 3 days of delivery. After this allotted time, we cannot accept responsibility for the claim. We will contact the delivery carrier (UPS) on your behalf and have the merchandise picked up and inspected. Merchandise must be returned in the original shipping carton. Upon receipt of damaged merchandise to our warehouse, a replacement unit of the same model will be shipped to you.

Refused Shipments

At Refurbexperts.com, we make every effort to ship orders expeditiously. Merchandise that is refused will be subject to a 20% restocking fee. Shipping and handling charges are non-refundable. If you wish to cancel your order prior to shipping, please call as soon as possible at 1-866-536-0617. No charges will be posted for cancellations that are made prior to processing and shipping.

E-mail addresses

Sales: sales @ refurbexperts.com
Customer Service: 866-536-0617

For direct contact: 1-866-536-0617 Hours: Monday through Thursday 9:30 A.M. - 5:30 P.M., Friday 9 A.M. - 5 P.M. EST Sunday closed